Nitro will not provide Premium Support nor Product Updates for Discontinued Releases.Ĭustomers that purchase Nitro VIP Access or via Subscription License Agreement are entitled to Product Updates and Premium Support during the term of their agreement.Ĭustomers that do not purchase Nitro VIP Access, Premium Support or via Subscription License Agreement receive Basic Support, and are not entitled to any Product Updates or Premium Support. Nitro, at its discretion, may provide Product Updates to the Previous Release (eg to patch a security vulnerability), or may instead provide an update to the Current Release, until it becomes a Discontinued Release. Nitro will provide continuous Product Updates for the Current Release. Product Updates & Sunset Policy ('The Policy') Subscription License Agreement means a customer has purchased a subscription (non-perpetual) product license. Nitro VIP Access is included with all subscription agreements. Nitro VIP Access (previously known as Software Assurance or SA) means customers are entitled to Premium Support and Product Updates during the term of their agreement. Premium Support means customers receive Basic Support and email/ticket support, with prioritized first response time according to their purchased plan. Basic support does not include any email/ticket support. Previous Release means the first version number immediately preceding the Current Release (eg Nitro PDF Pro version 12.x)ĭiscontinued Release means all releases and versions other than the Current Release and Previous Release (eg Nitro Pro version 11.x and prior releases)īasic Support means customers can use Nitro Support Center, which includes access to Nitro's Knowledge Base, community forum, user guides, how-to videos and more. Product Updates means any combination of new features, enhancements, fixes, security patches, modifications and/or revisions that are released for Licensed Products, including corresponding Documentation.Ĭurrent Release means the first version number in the latest Product Update (eg Nitro PDF Pro version 13.x).

The following products are discontinued, no longer supported, and excluded from the scope of the Policy: Nitro Reader, Nitro PDF Express, PrimoPDF. The Product Updates & Sunset Policy ('the Policy') applies to the following products: Nitro PDF Pro, Nitro Sign, Nitro Admin, and Nitro Analytics.

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